One Hour Air Conditioning & Heating
Mt Airy, MD
Handyman • Heating and Cooling • Remodel/Home ImprovementIs this your business?
If There Is Any Delay It Is You We Pay! Our company was established in 1949, building custom homes and remodeling, in the Montgomery County area. In 2000 we re-directed the company, to specialize in residential air conditioning and heating, service and replacement. Our team continues to strive to become the most customer oriented service company in the county. We do this through on-going training in communication skills and technical procedures. Keeping abreast of new product knowledge, in the HVAC industry so we can provide the homeowner with options to keep their homes comfort in severe weather. Still family owned and operated; we pride ourselves on providing excellent service for you-our customer.
I called to make an appointment for my AC to be checked! They told me some was going to come over from 10:00 AM to 2:00 PM, even though it is a four hour window, I did not care. It is almost 6:00 pm and no one has called me or stop by yet. I am very upset because I am paying a monthly fee for them to do this service. I will cancel and stop paying for those $18 that I pay month to month as soon as possible. Eight months ago, they were calling me every day offering the service and to remind me that it was time to service my AC units but since they are already getting paid from me, they do not care any more. I am very disappointed! If they were not able to make it, why not even a phone call? 77450 zip code, app from 10:00 to 2:00 pm on June 9, 2017. Updated 12/5/2018. For about two years, I was given the recommendation to clean my vents. I paid over 1k for them to do it and the work was not what I was expecting. See pics!
After three years of servicing my HVAC equipment, Adres continues to perform an excellent and thorough service. Using him as a mentor for new hires is an great ideal by One Hour. He is completely honest, trustworthy and goes the extra mile to educate his customers on the performance of the system. I always ask for him when scheduling a service. GOD BLESS, Alvis Andres!
Manuel came out to do a winter check on the heating system. Great customer service! He was able to lower the price on the essentials plan and worked with me on the price for work I needed. Thank you!