Mainstay Home Solutions

★ ★ ☆ ☆ ☆ 2.0 (2)

Charlotte, NC

Bathroom • Flooring • Handyman • Kitchen • Roofing • Siding • Windows • Decks • Property Maintenance • Sunroom

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Kitchen & Bath Remodeling - Updates, Facelifts, Or Expansions, Basement & Attic Finishing - Turn Unused Space Into Livable Space, Outdoor Spaces - Decks, Porches, Finished Sunrooms To Expand Usable Square Footage, Handyman Repairs - Replacing Windows, Doors, Roofing, Flooring Or Siding And Maintenance Items Such As Caulking, Carpentry, Trim Work



★ ★ ★ ☆ ☆ 3.0
Nicole J.
★ ☆ ☆ ☆ ☆ 1.0

I was beyond disappointed with my experience with Mainstay, and the owner Mike specifically. The remodeling project took over TWICE as long as the schedule said it would. In the process they managed to break my garbage disposal because they put grout down it. They also caused damage to my preexisting hardwood floors because they didn't cover them properly. The "finished" product was far from satisfactory, which meant there were MANY items that needed to be fixed. I found large paint drip marks on several walls, my seamless glass shower leaked from every seam, the towel bar was installed crooked, my new toilet didn't flush, the shower faucet was installed backwards and wouldn't budge when I tried to turn it, many areas of paint still showed the original color through it, an exposed tile had a crack all the way through it, I had a large scratch on my new sink faucet, and the new hardwoods upstairs were covered in dents and scratches from the heavy equipment they sat on it (with no more than a thin plastic sheet). These fixes took an additional 2 weeks, and were often times "repaired" to a condition that was still unacceptable for how much I invested in the remodel. Not to mention the fact that Mike was late for every appointment we had, making me miss excessive time at work. When it was time to fill out paperwork, Mike was so flustered and disorganized that I'd have to stand around and wait for him to compose himself. His crew got me in trouble with my HOA for leaving their cigarette butts on the lawn, which is a fine worthy offense. The crew also had to stay late (past 7pm) multiple times, as well as come on the weekend, to try to catch up with the time line. But, as I mentioned earlier, they were still a month behind, and another 2 weeks to correct all of the issues. Some issues had to be corrected more than once because they STILL didn't work after the first repair (shower faucet and wall paint.) I would not, under any circumstances, recommend Mainstay for home remodeling. You'll end up wishing you had never embarked on a project that was supposed to IMPROVE your home and make you happy. UPDATE: The second toilet Mike installed doesn't work either. My toilet clogs about once a week. He refuses to do anything about it. WORST CONTRACTOR / RE MODELER EVER!

Services Offered

  • Shower/Tub
  • Bathroom Design
  • Bathroom Remodel
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  • Carpet Install
  • Carpet Repair
  • Stone Floor Install
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  • Grout Repair
  • Disposal
  • Hang LCD
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  • Kitchen Remodel
  • Cabinetry
  • Kitchen Design
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  • Metal Roof Paint
  • Asphalt Shingle Install
  • Asphalt Shingle Replace
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  • Steel Siding Constuction
  • Fiber Board Siding Construction
  • Stucco Siding Construction
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  • Picture Window Install
  • Fiberglass Window Install
  • Double-hung Window Install
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  • Porch Buid
  • Pergola
  • Deck Repair
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Property Maintenance