Luxury Spas Inc
BathroomIs this your business?
Steam & Hydro Showers, Kits, Walk In, Classic & Jetted Bathtubs, Stainless Steel Doors, Faucets, Vanities & Plumbing Installation.
Hard to reach. Nice when you talk to someone, but not able to follow through on expectations set. Lead time that was given upfront before my purchase was off by 2 weeks. Directions they provide to assembly and installation had typos and missing info leading to take more time and second guessing. Also pieces were missing from China. Luxury Spa should provide extra screws and parts in Addition to what came with package.
Complete junk!! Save yourself the time energy frustration and your money. These products are the cheap of cheap. After two months of trying to get the unit to work I finally gave up. Customer service you mean no customer service!
OK. Yes, we had a rough start to our installation on our 302R walk in tub. We were sadly ignorant of many things when we undertook this project. I believe that Luxury Spas Inc. deserves a thumbs up at handling and quelling our anxieties. The tub itself is spectacular, has all the bells & whistles, more than most in the industry for a reasonable price. I give it 3 stars because we have not owned it more than 1 month. We did need a part, as part of the our deal and had to wait longer than I wanted to. They DID come through. If you choose to go with Luxury Spas Inc. (I say they are a safe bet) they are manufactured in China and wait time is inevitable on parts and stock, that being said I say go for it. Jeremy & Rhoda of Luxury Spas Inc. ALWAYS called back, there was never a time when they did not communicate with us. A U.S. business representing a product made overseas is never easy, but they are offering a good product at a price point that the average joe can afford. The warranty is better than some higher priced units being offered. And O MY!!! the bubbles are wonderful.
- Bathroom Design
- Bathroom Remodel