First Choice Flooring
FlooringIs this your business?
Quality Comes First! First Choice Flooring is a family/Marine Corps Veteran owned flooring, sales, and installation company, with almost 30 years of experience. We are CFI certified, and BBB accredited with an A+ rating.
I really liked working with Joe and Lynn. I had gone to a few of the big box stores to start with and although everyone was nice, I never got the feeling that they had my best interests at heart. A friend recommended these guys and I went to talk with Joe. He really knew his stuff and we spent quite awhile talking about carpet and walking through all the pros and cons of the various samples he had. I never felt pressured and he and Lynn both helped me pick out a really nice quality carpet that was right in the price range that I had budgeted for. The scheduling went smoothly and the installers that they use showed up right on time and did an excellent job. I have waited a few months since the install to write this review to see if there would be any issues with the carpet itself or the install but I haven't had any. My wife and I couldn't be happier. Furthermore, I honestly feel like if there was ever an issue with the carpet these guys would be on my doorstep ready to fix whatever it was. As long as I live in CO these are my carpet guys.
I hired First Choice Flooring to refinish my hardwood floors and replace the carpeting in my daughter's room. I made it very clear to the person who came out to give me a quote that the carpeting was my top priority as my dog peed in there and the room was unusable due to the smell. She assured me they would order the carpet right away and call me to get the job scheduled. For the hardwood, she told me the job would take 2 days and stated we would just have to stay off of it during that time. Many weeks later they finally call back and tell me the hardwood job will take 3 days and we have to evacuate the house while it is being completed. I set aside 3 days to try to work with them. They call back a few days later and says their hardwood guy doesn't work on weekends so we will have to evacuate our home during the week. I tell them we can't do that and we want to cancel the hardwood job. They never mention the status of the carpet during all of this back and forth. It's been over a month now and I still haven't heard anything about scheduling the carpet job and they still haven't processed my refund for the hardwood flooring. I tell them at this time I just want to cancel both jobs and they tell me they can't give me a full refund because now they have to return the carpeting and pay fees for that- the carpeting that they have never confirmed was ever delivered and never scheduled to replace. I tell them this is not acceptable and they go radio silent. I'm still waiting on my refund and any resolution. Horrible customer service and people giving quotes who don't know what they are quoting. Find another business to do your job.
I really enjoyed the shopping at home experience. Megan, the sales rep was very helpful and patient. Once I picked the kind of carpet I wanted, she sent me some carpet samples of the colors I was debating, so I could choose the one I liked best based on the specific environment it would be in at different times of day. The installation was a quick and efficient process also
- Carpet Install
- Carpet Repair
- Stone Floor Install