Fay's Plumbing & Heating
Heating and Cooling • PlumbingIs this your business?
If you want your Air Conditioner checked out and cleaned (they offered a special of $79.99), don't bother with these guys. I called over a week ago and set an appointment and took a day off work, they need a 4 hr window (be home from 8am - 12 pm) on Wed. Well this morning it was raining until 9:30, they call me at 10:40 and tell me they wont be out today because of the weather and no one was working (now mind you, it hasn't been raining in over an hr and the sun is shining). I ask why they waiting all this time, keeping me sitting at home waiting for my appointment without a call at 8:00 am to let me know. The girl who called said she did not know so I asked for a manager to speak with, well the manager was on the phone with another customer (probably giving them the bad news as well) so I said have her call me when she finishes her call. I am still waiting to hear from the manager. Total waste of time waiting for them. So, if you set an appointment with them and take a day off work to fit in their schedule, don't bother with this company. They don't work unless the sun is shining I guess.
Great price for the job. $194 for outside spicket and interior shut-off. Another company wanted $375 for same job.
After reading the reviews below I see I am not the only one who had to deal with a rude woman who is their customer service. Ray's had been out before and had done good work, but when I called this morning I told her my air conditioning was out she said "that will be overtime" when I said "Well it's still Friday," she said "Yea so what?" Ok then! I do get if you call on a weekend that that is an overtime situation and she could have explained they were fully booked and empathized to some degree. Calling Friday morning is not a standard overtime situation and in my mind deserves clarification. I made a call to a service with better ratings and they will be happy to come out and take a look this afternoon. Ray's you lost a good customer. . for life.