ESP Services Inc
Electrical • Heating and Cooling
ESP Services Inc. is owned and operated by professionals equipped with decades of experience, technical knowledge, expertise and skill that exceed that of many other competitors in the industry. Over the years we have taken ESP from a small scale venture to a complete, comprehensive one stop solution for all domestic heating, cooling and plumbing needs.
ESP specializes in not returning your calls, not following up on parts orders, customer issues, and not fixing your problems. We have had 8-10 service calls for the same issue all summer long. The only reason I continue calling this incompetent company is because I'm not paying a service fee due to their warranty on work done. Mgmt could care less too based on the number of complaints and calls I have made. Don't waste your time or money on ESP.
ESP sent out a guy about three weeks ago, and he didn't resolve my issue. Dillon came out yesterday and immediately figured out my issues. He was very honest and told me I had two problems to which he could only get one fixed that day. Another guy would have to come and resolve the other issue. Dillon called me this morning at 7:30am(remembering that I said that I would be taking my daughter to camp) to schedule his co-worker to come and take care of me. This type of service is rare these days, and I really appreciate it. Overall my experience was great, because of Dillon!
Overall good experience, technician was professional, prompt and fixed the issue in timely manner. Just wanted to put it out there know if you have any warranties in effect before they come out. We almost got charged for a part when we still had a part warranty due to the office staff did not put on slip that was given to technician. Not the technician's fault, he was very professional about it when asked called the office and found out if we had warranty still. He took off the charge for the part.