Diana Smith

Gloucester, MA

Heating and Cooling • Contractor • Remodel/Home Improvement • Tile/Grout • Water, Fire, or Wind Damage

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Description

Example of Good customer service, attentive and helpful ,focus on one job at a time, expert experienced installations & repairs. I'm honest and upfront, and added to soften his approach which is less about addressing issue differently just another way to explain his only way- have no problem being honest about any questions/concerns customers have including the itemized labor costs I provide in writing. I tell customers items they can do themselves if they are trying to cut costs. My goal is to provide people who didn't think they could afford it. I want happy customers who become repeat customers which most do. I keep my phone on 24/7 and I answer all calls personally. My written guarantee is for 1 year, and I will repair/replace damaged tile I installed even if damage due to customer accident. I give a free itemized estimate on the spot and review it with the customer in down to earth terms without any extra costs built in. I offer all consumers help with no obligation

Services Offered

Heating and Cooling
  • Central A/C Install
  • Central A/C Repair
  • Central Humidifier Install
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Contractor

Remodel/Home Improvement
  • Basement Remodel
  • Wood Stair Install
  • Wood Railing Install
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Tile/Grout
  • Porcelain Tile Install
  • Grout Repair
  • Natural Stone Tile Repair
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Water, Fire, or Wind Damage
  • Water Damage Restoration
  • Mold Remediation
  • Fire Damage Restoration
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