Decatur Heat & Air, Inc
Electrical • Heating and Cooling • ContractorIs this your business?
Decatur Heat & Air, Inc. is and always has been a locally owned and operated company. We have been servicing Decatur and surrounding areas since 1984. Contact us today to meet with one of our highly seasoned professionals for all of your HVAC needs. We specialize in gas, electric, heat pumps and geo thermal systems, install, upgrades and repairs. Decatur Heat & Air, Inc. offers service, sales and installation to both the residential and commercial markets including commercial refrigeration and ice machines. Coverage areas include Decatur, Bridgeport, Paradise, Alvord, Bowie, Boyd, Krum, Haslet, Blue Mound, Keller and more..
I had an appt set up with them between 12-3. I missed a call from them at 2:44 pm. I literally call them back 1 min later (I have the phone log, time stamped to prove this), left a message and never got a call back. An hour later, their main office calls me explaining that the tech couldn’t reach me and they had to tell him to move on. I told her that’s not true. I called back him back and left a message. I pleaded with her to see if he could come back. It’s 95 degrees and miserable! She says no and advised that they can come back the next day (Saturday) but that it’ll be an extra $250!!!!! Otherwise it would t be until the following Monday. I had already taken the day off to wait for them. I wasn’t going to do it again and I wasn’t going to pay extra $250 for something I don’t think I was completely at fault for!!!!! I called another company and had a tech out within 2 hours!
I was very pleased with the way Audie took care of my problem. He was very professional and answered all of my questions.
What a great company to deal with. The owner, office staff, and technician were all professional and communicated in a timely manner. I had struggled with a few other companies, notably the one that installed my new unit. Decatur Heat and Air had a sense of urgency and went above and beyond to take care of us. We are customers for life.