Coral Glass & Window
Pompano Beach, FL
Cabinet • WindowsIs this your business?
Window Screens,Door Screens,Glass Cut To Size,Table Tops,Broken Glass Replacement,Sliding Door Repair,Custom Design Table Tops,Window Repair,Impact Windows,Impact Doors,Store Front Repair,Glass Installation,Glass & Mirror Specialists,Custom Frame Less Shower Enclosures,Do It Yourself Window And Door Parts,Cabinet Glass,Mirrors,Mirrored Walls
Dean came by and brought my new screen door. He put the door on and put some extra work in to make sure the track was clean of debris. Very personable guy. Overall, I am pleased with this company.
Worst customer experience ever. Severely incompetent and rude and obnoxious on top of that. They took 3 months to fix, install mirror closet doors. Broke our handle off, claimed it was already broken until we provided pics proving otherwise. Finally when it came time for payment they didnt ask at time of job completion and didn’t take payment over the phone. With a newborn baby it took me a week to go personally to their office to pay. In the meantime they sent several notices and even threatened to put a lien on me!! When I went to their “corporate offices” it was a joke. I paid a girl in denim cutoff shorts and since they knew me by name, I’m assuming business is scarce. Not surprising considering their service and bad attitude. The only professional I encountered was the owner. The rest of them need new jobs. Do not use them. Oh btw, theyve moved to 4320 nw 120th ave in Coral Springs in case you think these are different people.
Please Please save yourself time and frustration and do not use this company. We wanted a mirror placed on the wall in our bedroom so we went to Coral glass. The owner sits right in front as you walk in named Bob. Bob told that that they could do the work, that they could come the same week and then went on to tell us how he recently acquired the business because the previous owners had bad customer service. We paid the full price upfront ( our mistake ) and advised on when we wanted the service done. A guy from the company came out and measured the wall and again gave us the assurance that the day that we scheduled would be fine. Here's where the problems begin; on the day that we scheduled the installation we called and was told that the glass had not been delivered to the shop, 2 days later the dame thing, until an entire week passed. Finally we called and was given a date. On the day I took off work to be here and when the time came the guy was a no show. I called the shop and the owner Bob tells me the installer did not show up. I'm frustrated by this point but they have my money so I ask if it could be done the next day and the owner says "yes". I ask what will happen if his employee doesn't show up again and he states that he will come to the work himself. The next day the installer named Paul or Peter comes takes a look at the wall and says that he measured it wrong and that he has to go back to the shop and cut another piece of glass. One hours passes ( we don't live far from the shop), 2 then 3 hours pass. I call and the owner tells me that he hasn't seen the guy and that he doesn't know what's happening. I call again an hour later the owner tells me the same thing. Then another 2 hours pass and the owner calls me and asks have I heard from the installer! The entire day was a waste of time so I decided to drive to the shop myself to request a refund and once I get there the owner lies and says he's not the owner and that they will not give me a refund because the glass was already cut ( cut incorrectly by his installers bad measurements ), then the (missing) installer walks out and when I ask him where he's been and why didn't he come back he says that he told me that he had to get back to the shop! The whole thing was super unprofessional, the owner was rude and insulting. I demanded a full refund and threatened small claims court and the BBB until the owner agreed to give me my money back the following Monday. These guys are horrible lairs and have awful customer service. We ended up calling Diversified Glass and they took care us within 48 hours! Please don't waste your time with Coral Glass and Window.