Cleghorn Plumbing & Heating Inc
Heating and Cooling • PlumbingIs this your business?
We Offer Plumbing, Heating, Backflow & Sprinkler Services
I contacted them about repairing a leaking sink and was told they'd call me back the next day I heard back from them only to tell me the soonest was Friday. To which I said ok, and was asked about payment I told them I would call them back because I was @ work. I did not call back but they did call me the next day, and I provided them the information. My appointment was for 8am on Friday and I had to have someone there because we all work. At 10am I check in with to see about the repairs at home only to find out they never showed up and never called me. So I call them and was told we can't control what happens with emergency calls, so I ask will they be there later today and we told not sure will call you back. A couple hours later I received a call is someone there now, I again have to find someone to be there......I call them back to tell them yes and for the 2 time they don't show up........WTH! So to me I would not recommend them for anything!
Gary and Ray were very thorough, and explained their concerns with my system as they were making adjustments, and explained what they did to fix my issues. They were very knowledgeable, professional and worked well together, and they got my heat back up and running!
I called Cleghorn on a Tuesday afternoon to see if I can someone to give me an estimate the next day, should only take 10 minutes to give an estimate.....no one called, no one showed up, nothing....Waited another week, called again on Tuesday, asked for someone to call me I'll be home all day to get an estimate....sure enough at 3:30 pm no one had called or shown up....so I called the office, the woman who answer the call said..."oh well they are flat out today" REALLY..how about giving me a call and TELLING me no-one was going to show UP!!!!....then she said let me check with someone and I'll call back................yeah right......she never called me back....Your customer service is horrible..I will make sure when asked for reference for a Plumber that I will NOT mention this sorry ass outfit