Clark Heating & Cooling, Inc
Handyman • Heating and Cooling • Property MaintenanceIs this your business?
We are a third generation local business with strong ties to the community. We stand by our reputation, and our goal is true customer service. We provide annual maintenance, warranty repair, installation and replacement of your heating and cooling equipment. See our website to view our specials and coupons. We enjoy knowing that we not only have a great reputation as being one of the best with our customers but also within the industry itself. We're very proud of our employees and our company in general!
In May, our 23 year old Carrier A/C (older R22 system) finally had a bearing failure, requiring either a new $3000 compressor or a full replacement. We've been doing business with Clark Heating and A/C for more than 20 years. They have always maintained our equipment in excellent shape. We appreciate the staff's excellent customer service (Beth and Roxi), fast scheduling, and technician skills. Despite all the horror stories about the industry, we have come to rely on Clark's expertise because they have always tried to do the right thing by us as a customer. On 5/19 Chuck and Randy came to replace our old unit with a new Carrier A/C. The old system was removed quickly, the concrete pad dug up and re-leveled, all new equipment installed, the old R22 coolant removed and recovered, the new system charged, and everything cleaned up in about four hours total. We had sensitive plantings within three feet of the new footprint but absolutely nothing was damaged, considering a relatively tight area to work in from a landscaping standpoint. At all times, Chuck and Randy were friendly, were respectful of our home and cats, kept the property clean as they progressed, and got the job done right the first time. It is great to have a local company that we can trust to do good work every time. That's why we stay with them.
Called them at 1 on Tuesday and the tech just left our house. He was honest about the problem and didn't just go with the typical, yep it needs replaced. Honesty and Integrity is what these guys are all about! Thank you!
The reason I give 2 stars is because I did have 1 positive experience with this company but also one very poor experience. They came out for a service call, found some issues, and did what they could to help. I was very appreciative. A few weeks later, our AC still wasn’t working. I knew it was under a warranty (as did they) but they made me jump through hoops to prove that it was. I called back after talking with the manufacturer with the proof only to hear that their service manager had decided that they were not going to work on this unit anymore. They told me to call who installed it and have them do it. I reminded them that their tech had previously worked on the unit and changed some of the things the installer had done because he said it was incorrect. (Why would I call a company who didn’t do a good job the first time?) Plain and simple, they refused to help me as a homeowner because they had an issue getting paid with the previous contact person. I even told them I would pay for it and take it up with the other person.The temperature in my house was 95 degrees by the time I got another company out. It was terrible customer service. The person who I spoke to on the phone told me to lie to the installer when he came out that no other work had been done. Real genuine.