Chuck's Heating & A/C
Heating and CoolingIs this your business?
Purchased a home winter 2017 with central air and was told Chucks installed. We had issues with our AC starting up this summer, so we called for service only to find out there was no record of them installing the unit and it must have been done after hours and not recorded. Then found out the unit is 2 years older than the house itself! We had a service man come out on two separate occasions that spent hours at the house and couldn't find the problem. After calling to complain, had another service man come who fixed the issue and told us we wouldn't be charged the first two visits. Get the bill in the mail to find that they charged us 4 hours when he was there for 1.5 hours. Called to discuss the bill and was told they charge travel to and from our home and could offer a $50 discount and said it's due immediately. Not impressed with the attitude of the service men who came to the house and also baffled that we weren't informed before hand that we would have to pay $200 for travel. Will NOT use this company again. Should have cancelled the appointments after I read other reviews but tried to give benefit of the doubt.
We were happy to find chucks as every other business we called didn't have any availability for weeks. After our experience with this company it's pretty clear why they have availability. A technician came out this past Tuesday to look at our furnace. He told us what was wrong and said we should receive a call by Thursday with a quote. Having not heard anything by 3pm Friday afternoon we decided to call. The receptionist had no idea who came to our house and said she will send a memo out to the technicians - three days later we still haven't heard anything. Needless to say, we will not be using Chucks Heating to fix our furnace.
We hired Chuck’s Heating to do a duct cleaning in October of 2018 on our absolutely filthy forced hot air oil burning furnace. They were prompt, professional, and even came back a second time to do a minor repair at no additional cost. Highly recommended.
Services OfferedHeating and Cooling
- Central A/C Install
- Central A/C Repair
- Central Humidifier Install