America's Best Heating & Air
Heating and CoolingIs this your business?
Chris Probst was the technician that helped me. He was very polite and quick. I called 5 different HVAC companies before I got a hold of Americas Best and none of them could offer me an appointment within 4 days! (yes, there was a heat wave and I know summer is busy...) BUT Chris showed up and fixed the problem within 2-3 hours of my initial phone call to them! The parts were a pretty penny, but I don't have any reason to believe the price I paid wasn't standard across the board. especially since they waive the diagnostic fee when you get them to perform the service. Chris also gave me advice of Pest control and future HVAC services. I will be calling again for their business.
We were having a major problem with our AC. It was dirty! I was shocked at the amount of dirt that came off the system! The technician also alerted us of a problem that would eventually need our attention, we decided to go ahead and fix it then, rather than wait until the AC stopped working. Totally afforadable, friendly and fast service. I would highly recommend them!
Be very cautious if choosing this company. I am currently having a very bad experience with them. I have emailed and called and cannot get anyone to reply...now that they have my money. Below is a copy and paste of my email to the company's email address. "Chris, I appreciate your timely response to my service call at (Address removed, Newport News) last week. However, due to the following, I am lodging a formal complaint against America's Best Heating and Cooling. - Was told two components (Circuit board and some switch) on my furnace needed replaced in order to restore it to working condition. Cost: ~$1100 - After the repairs were made, was told the entire furnace needed to be replaced due to a cracked heat exchanger and the wrong size furnace (6 ton vice 3 ton). - You then add on that components (AC coil, outside AC unit) within my AC system (~4 years old) need replaced. - Grand total of recommended repairs is ~$8000. - Because I am shocked by this news, I get a second opinion from a competing company. - Competing company agrees I have a cracked heat exchanger. - Competing company says the furnace in place is a 3 ton unit, not a 6 ton unit that America's Best said. - Competing company takes the initiative to see if the damaged heat exchanger is under warranty, which it is. Though I inquired America's Best about existing warranties, you never took this initiative to see what was and wasn't covered. - Competing company says I "was charged an astronomical amount" for the replacement of a circuit board and some random switch; about $600 more than they would have charged. - Competing company finds no cause to replace AC unit. I can't help but feel like I was extremely overcharged by America's Best Heating and Cooling and led to believe that I had no option but to pay thousands more due to "mandatory repairs and replacements." Here's an analogy of my experience with America's Best Heating and Cooling...I take my car into the shop for service. You say my alternator and battery need replaced in order to get my car running again. You charge me twice the price of the service station across the street and then tell me that my car actually needs to be replaced because it is beyond repair. But don't worry because all that money I spent on the battery and alternator will go towards the cost of a new car. Oh, and by the way, that car my wife is driving, it needs a while new AC system just for good measure. See how I feel here?"
Services OfferedHeating and Cooling
- Central A/C Install
- Central A/C Repair
- Central Humidifier Install