American Vision Windows
Simi Valley, CA
Solar • Windows • Remodel/Home ImprovementIs this your business?
We began as a small window company, specializing in replacement windows and replacement doors (vinyl, wood, wood-clad, fiberglass, bay windows, garden windows, French sliding doors, double French doors, glass sliding doors, entry doors, new construction, energy efficient windows, and even aluminum if you really want it), as well as window fashions and closets. Our mission has always been to "revolutionize the home improvement industry, one customer at a time" so we specialize in creating a customer experience that is second to none. We have now expanded or specialize in much more than windows. We do all types of window coverings and are experiencing amazing growth in the solar industry.
It's been 2 years since our installation date. The installers who worked on our house were very nice, worked efficiently and were very clean. Since then I have been trying to get American vision windows to correct the large mistakes they made in regards to hardware issues i.e shutters and sliding doors that were installed wrong. I have been in contact with Chris Perez and was working with him for about a year and a half. Then was suddenly transferred to a woman named brandy for 6 months. Apparently she does not work with the company anymore so my issues have been simply forgotten with no one picking up where she left off ( it's been over two months since she said an installer would be out to finish the job). In all honesty we don't need that much work done. The reason its taking so long is because " oh I'm sorry it looks like no one ever ordered those parts you needed (that take 2-3 months to come in)" "someone will be in contact with you to schedule a date to install (3 months go by no one calls)", "oh they ordered the wrong parts", "it seems they only ordered this one part and not all of the rest" , " let me contact the installers and find out what's going on, I'll call you back within the week" (1 month goes by) "oh sorry we dropped the ball we still need to contact them" We originally went with this company because the owners seemed genuinely concerned with insuring the quality of their work in their videos. Hate to brake it to you, iv been so upset with this company I asked to speak with the owners and i was told " oh they don't deal with customers, so you can't speak with them" you would think after 2 years of being patient with this company and rolling with them dropping the ball over and over again I would be allowed to talk to the owners about what is going on with their company. So now i have decided I'm going to write a review every day here until either the owners contract me directly or Amerucan Vision Windows officially fixed everything.
I had a wonderful experience with the first person, Mike Wilson, who came to my house to introduce/ sell the American Vison widows. The person who came to confirm the widows measurements also was really nice. The windows are now installed and I am very happy with them. However, I was disappointed with the workers who came and installed the 13 windows. They fabricated a story that my dog bit one of them. My dog was outside in a short leach where it couldn’t reach them. I was at home for the whole time and did not see it or were communicated by any of the workers hat it happened until the day after they installed the windows. The workers left broken pieces of glass all over the house, including two pieces on my sofa. Which cut my 8 years daughter’s hand. The workers smoked outside the house. At the end of the installation, the head worker did the walkthrough and asked me to fill a survey about their job. I felt pressured to give them five star because he was right beside me when I was filling it out and I just wanted the installation to be over since it took about 8 hours and it was a hot day and my daughter and I had to be outside.
The sign of a good company is how they treat you years after the sale. I had a need for some vinyl trim because I was doing some remodeling. This particular trim isn't readily available in stores and would have been an ordeal to get. Called American Vision Windows and Michael in service went out of his way to pull an strip from inventory and give it to me. These guys have integrity! Great experience!