American Dream Home Improvement
Saint Peters, MO
Gutters • Roofing • Remodel/Home ImprovementIs this your business?
Roofing, Siding, Gutters
We chose American dream home solely based on the fact that we were told that we wouldn't have anything to pay out of pocket, that is what was beat into the conversation, "no money out of pocket, we only take what the insurance gives you" over and over and over again. Then after a week +/- stuff showed up at our house and folks put a third of a roof on my house, the third that was not leaking might I add. My wife and I didn't pick colors, materials etc. it just showed up. After that, the level of confusion that must lie in your company is astounding, the left hand doesn't know what the right hand is doing. In the end we got stuck with the bill because we don't have the funds to get a lawyer and for all intents and purposes want this months long nightmare to be over with. Cassandra Brewer sticks out the most, the manner in which she speaks to people is so incredibly unprofessional that as I type these words I am still taken back by her demeanor. She was incredibly rude to both my wife and I. I strongly suggest that she be moved roles in your company because she is very bad at what she does. If you have a "I'm not very good at my job" department that is where I would move that individual. Even though on the piece of paper that we signed, I won't call it a "contract", clearly states that the customer won't pay anything out of pocket I just sent them 900.00 because I don't want a lien on my home. I wouldn't recommend them to anyone!! The worst customer service I have ever seen.
I had a fabulous experience with American Dream Home Improvement. My representative, Bob F., explained everything to me through the entire process of getting my new roof. He called the insurance company with me, he followed up with me on progress, and came by when the new roof was done to inspect and make sure all was done right. And by working with my insurance company with me, he was able to keep the cost very low for me. I highly recommend American Dream Home!
Do not work for this company, look at their online reviews says it all. Any good reviews are written by the company sales reps. They have a horrible reputation and what they tell the sales people what a completed roof pays in commisions, what material and their labor costs are two totally different things. Shady.