Ace Heating And Air
Heating and Cooling • Contractor • Remodel/Home ImprovementIs this your business?
We are dedicated to providing our clients with the very best in installation, service, and repair for your heating and cooling needs. Our company is built on honesty and integrity. We specialize in central A/C and cooling systems as well as heating and furnace systems. We take pride in the quality of our work and our commitment to outstanding results. We look forward to building long-term relationships with our clients, and guarantee your satisfaction.
Kyler and his company are top notch, always ready to handle any problems, I have used Ace for numerous boiler emergencies and they are always there. The entire staff is knowledgeable and always eager to answer any questions about HVAC and the changing handlers. Ben, Cristin and Livia were more than efficient on the install on our new home.
They came and told us we needed to replace a gasket at the heat exchange. The tech verified that he had the gasket at the shop. Then a few minutes later he came back and said that he would now suggest that we replace the furnace over a $20 dollar seal! He said he would not replace the gasket because of liability concerns. We then asked if we could purchase the gasket from him. By gasket I am referring to what equates to a strip of insulation that adheres to the front panel by the heat exchange. He said they do not sale their parts retail. After he left I called and asked if he could tell me the material that I needed to look for. They said they would call me back with the information and never did. They charged my card $100 dollars and wouldn't even give me the information I needed to do the repair myself. We live in a very cold part of Montana and have 3 kids. Now we have to pay another company a diagnostics fee to come and tell us the same information so we can get the gasket replaced. Thanks for not very much. I gave them 2 stars because the visit did result in us knowing what was wrong. In the end it costed $65 plus another diagnostics fee to get the issue fixed. Still much less then the estimate of $2500 for a replacement. For new installations this place may be great but for repairs you may want to seek a second opinion before trusting a suggestion to replace.
When our boiler went out, we contacted several companies before deciding on Ace. Kyler provided fair estimates and answered all of our questions so we could make an informed decision. The install was scheduled quickly, Nathan and Kyler were very professional, and the team stayed late to finish the job. Ace was a pleasure to work with!