A-1 Restoration

★ ☆ ☆ ☆ ☆ 1.8 (5)

Rockford, IL

Heating and Cooling • Contractor • Home Cleaning • Remodel/Home Improvement • Water, Fire, or Wind Damage

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Nick S.
★ ☆ ☆ ☆ ☆ 1.0

Completely unprofessional. The company was there the next day to install their fans and drying systems, then a hail storm came and changed everything. Jason forgot to remove the fans the day they were scheduled. I had to call numerous times to even get a hold of anyone. The quote for the repairs came 2 weeks after the fact. Meanwhile, I have a plywood floor for a kitchen. The quote was incomplete and was promised by the owner, Jeff, that he would personally take care of the quote after a trade show. Come 2 months later, not a word from them and I still have no work complete. Complete lack of customer service, professionalism, and just plain common courtesy. I would not refer this company to anyone and would urge to to heed my warning. Oh, also Jeff is my neighbor and personally told me "have to take care of the neighborhood". The only thing he took care of was invoicing me $2500 for some "dry out".

Fran A.
★ ★ ★ ★ ★ 5.0

My experience with A-1 was top notch. I first spoke with Dawn over the phone to schedule an estimate. I was met with a pleasant voice and a competent attitude. Next, I met Brian, who came out to evaluate my damage and provide my estimate. He was timely, complete and personable. Then came Matt, who was my project manager. He communicated with me consistently, as well as worked to reschedule due to challenges that came up in the renovation process. Todd was the person who completed the vast majority of my renovation. He was not only fully-competent in completing the work, but also full of personality and a positive attitude on the few occasions I interacted with him. He was committed to taking care of me and my situation. My basement flooded in February and everyone was very patient while I worked to get it under control. In the end, we had to postpone parts of the job multiple times. It was frustrating for me, but A-1 was understanding and accommodating. In the end, we had to adjust the job completion because I'm still having water issues. Ultimately, though, I'm quite happy with the level of professionalism and finished product. As a Navy veteran, A-1 was recommended to me by USAA (for my homeowner's claim) as a preferred provider. I understand why. I would recommend this organization to others in similar circumstances.

Sarah F.
★ ☆ ☆ ☆ ☆ 1.0

I have to say I'm disappointed with the customer service. I typically am not one to complain but when it comes my and my family's health I get upset. All started off well with an immediate response and visit from one of the techs. Before he left he explained he needed to run the numbers and get back to us via email. Its nearly a month later with no email and 3 un returned phone calls. We have now removed a big portion of the job on our own with the last call being our house needs immediate attention due to the mold that was found from previous rain issues. I am not a mold expert but am worried the toll this mold is wreaking havic on our allergies and future damage to our children's health.

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Services Offered

Heating and Cooling
  • Central A/C Install
  • Central A/C Repair
  • Central Humidifier Install
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Home Cleaning
  • Mirror Clean
  • Tile Cleaning
  • Fixture Clean
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Remodel/Home Improvement
  • Basement Remodel
  • Wood Stair Install
  • Wood Railing Install
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Water, Fire, or Wind Damage
  • Water Damage Restoration
  • Mold Remediation
  • Fire Damage Restoration
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