In this article, we advise you on when to follow up with your customers about furnace maintenance so that you can keep your customers engaged with your HVAC business.
Not only will this help your business, it will help your customers. Knowing when to follow up with your customers about furnace maintenance will help your customers prevent accidentally voiding their furnace warranties.
When you follow up, they’ll appreciate the fact that you’re looking out for them and they’ll also avoid a heating mishap in the middle of winter.
When to Follow Up With Your Customers Regarding Furnace Maintenance for Warranty
If you want to know when to follow up with your customers about furnace maintenance for staying in-warranty, the best time to do so is at most eight to nine months from the time of your last inspection, depending on how quickly your schedule books up.
Since many homeowners will have warranties on their furnaces that require them to have their furnace inspected every year, you shouldn’t follow up until at least eight to nine months have passed since their last maintenance check-up.
Unless a customer is experiencing a problem with their furnace, they’re likely not going to want to pay for more than one furnace check-up per year. They’re probably going to want to do the bare minimum that’s required to keep their furnace in-warranty. This, of course, means once per year.
The eight-month mark is a good time to start following up with your customers about furnace maintenance. It gives you the chance to remind them that there are only four months left to get their furnace inspected unless they want their warranty to be voided.
When to Follow Up With Your Customers Regarding Furnace Maintenance for Winter
If a warranty isn’t a concern for a customer, it’s important to know when to follow up with your customers regarding furnace maintenance otherwise.
Following up at the end of summer is always a safe bet. There will likely be more urgency and demand at the end of summer when homeowners need to start gearing up for colder weather.
After all, no one wants to deal with a broken furnace in the middle of winter.
How to Get More HVAC Customers that Need Furnace Maintenance
Now that you know when to follow up with your customers regarding furnace maintenance, we’ll give you another tip to help your business thrive.
To get more HVAC customers that need furnace maintenance, sign up for service.com.
Service.com will send you free leads for customers that are looking for HVAC services in your local area.
When you sign up as a pro on service, you benefit from free marketing, easy online payments, and smooth customer communication. We even provide you with dispute resolution assistance.