For potential clients, there are a few questions to ask a contractor—questions that you should always be able to answer. If you want to know how to earn that new customer, you need to be able to answer a few key questions with confidence as a residential contractor. Otherwise, another contractor might win the bid for a project instead of you.
It would be a shame to lose the business and potential repeat business from a new customer. Not to mention the friend and family referrals that could have been. That’s why it’s smart that you’re researching the “questions to ask a contractor” as you should be able to answer these for homeowners.
Here are the top three questions every residential contractor should be able to answer in order to convert leads to customers and win business over their competitors on an ongoing basis.
Questions To Ask A Contractor — Have Your Answers Ready
When you answer the following questions with confidence, honesty, and timeliness, you will instill confidence in your customers.
Making them feel good from the get-go about their decision to choose you as their residential contractor will make your whole project easier. When the relationship and communication are in good standing, that sets a solid foundation for everything else to go smoothly.
Here are the three questions you should be able to answer to instill confidence in your customers:
1. How Long Will the Project Take?
One of the first questions to ask a contractor is how long a project will take. When customers need a repair that they deem to be of utmost importance to them, they’re going to want to know how long the project will take. Especially if it’s something such as heating in the winter or cooling in the summer.
Even if you’re not 100% sure of the exact timeline, give them a rough estimate and tell them it depends on a few factors, and explain what those factors are.
It’s better to be honest and realistic about expectations from the beginning and to give an explanation as to why something will take that long. Otherwise, overpromising and under-delivering will only hurt your reputation.
2. How Much Will the Project Cost?
Another question residential contractors need to be able to answer for homeowners is how much the project will cost. This includes any materials, labor, and other factors.
While this is just an estimate in the beginning, you should update them periodically about discoveries you make in their home that might cause the project to cost more than originally estimated.
Keeping the customer updated will lessen the blow when they see the final invoice.
3. Do You Have a Good Track Record?
As far as questions to ask a contractor, this question likely tops any homeowners’ list. While this is a question that customers won’t ask you outright, it’s a question they’ll want answered. Customers will want to know if you have a good track record so that they don’t run into any blips in their dream home renovation or even their simple repair project.
The way to answer this question without needing to verbally answer is by showing them customer testimonials. If you have a business card, you should print a customer testimonial on it. If you have a website, you should showcase your testimonials there as well.
A contractor with customer testimonials or ratings available for viewing will almost always win a project over another contractor.
Get More Customers Today With Service.com
Now that you know the three main questions every contractor should be able to answer for customers, you should learn how to get more sustainable leads for your business.
At service.com, we provide residential contractors like you with the resources you need to succeed. Whether it’s free business advice about impressing your customers, or free leads sent your way, we’re always here to help.
To get free leads for your business, sign up as a service pro for free on our website.
At service.com, we help facilitate easy customer communication, smooth projects, and online payments. We will even help bring your customer accounts current so that you get paid on time.
We vet all of our contractors, so customers know that you have a good track record.