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Privacy Policy

Last Modified: January 26, 2010

The Service.com website (the "Site") is operated by XQuest, LLC. We are committed to respecting and protecting your privacy. To that end, we have prepared this privacy policy ("Privacy Policy") to describe our information gathering and dissemination practices and our data protection practices for the Site. The terms "we," "us," and "our" refer to XQuest, LLC and its subsidiaries and affiliates. The terms "you," "your," and "yours" refer to the user/customer utilizing the Site. This Privacy Policy is governed by our Terms of Use.

Children

The Site is not intended for or directed to persons under the age of 13, and we will not knowingly collect information from such persons. Any person who provides information to us through registration or in any other manner on the Site represents that they are 13 years of age or older. If we learn that a child under 13 has submitted personal information to us, we will attempt to delete the information as soon as possible.

Data we collect

"Personally Identifiable Information" means any information which can be used to identify an individual, and may include, but is not limited to, name, email address, postal or other physical address, title, or occupation. We collect the following Personally Identifiable Information from you when you register for the Site: email address. To use certain features offered on the Site, such as to request services from a service provider through the Site, you may be asked to provide additional Personally Identifiable Information, including without limitation: name, email address, phone number, and postal or other physical address. We endeavor to limit our requests for Personally Identifiable Information to information we believe is reasonably necessary to achieve our purposes as described in the "Information Use" section below. You can choose not to provide us with certain information, but then you might not be able to take advantage of many of the Site's features. Any Personally Identifiable Information received in communication or in material you transmit to the Site by electronic mail or otherwise are and will be treated in accordance with our privacy policy.

We may also retain information associated with a user's visit, including but not limited to the IP address, browser type, language, or the date and time of the request, in order to provide our users with better service.

Our physical facilities provide appropriate security measures to protect against the loss, misuse or alteration of Personally Identifiable Information.

Cookies

Service.com uses cookies to store user preferences and provide better service, such as remembering login information so the user does not have to log in every time they visit our site.

Information Use

We use Personally Identifiable Information for several general purposes:

• to provide you with product and service information,
• to support the products and services offered on the Site,
• to contact you for feedback about products and services,
• to notify you of changes in policy, and
• to contact you for marketing and promotional purposes.

We may use non-Personally Identifiable Information such as demographic data to analyze and develop our marketing strategy and further improve the Site and our products and services.

Information Sharing and Disclosure

We do not sell, give away, or in any other way distribute Personally Identifiable Information except as described in this Privacy Policy. We may disclose your Personally Identifiable Information to other companies or people under any of the following circumstances:

• when we have your consent to share the information,
• if sharing the information is reasonably necessary to fulfill a request you submit on the Site for a product or service; furthermore, the other company or person to which we disclose Personally Identifiable Information may further disclose such information to product or service providers,
• to keep you up to date on the special offers or other information we think you would like to hear about either from us or from our business partners (unless you have opted out of these types of communications),
• if we believe in good faith that we are required to do so by law, in connection with litigation, to prevent a crime, or to protect personal safety, the public, or the Site,
• in connection with a sale or merger with another entity or if XQuest should ever file for bankruptcy or have its assets sold to another entity.

Third Party Sites

The Site may contain links to other sites. We are not responsible for the privacy practices of such other sites. We encourage our users to be aware when leaving the Site to read the privacy statements of each site that collects Personally Identifiable Information.

Mobile Policy

Effective Date: December 11, 2009

This website, websites linking to this website, and websites linked from this website (collectively "We") may make available a service either directly or through third parties by which you can receive messages on your wireless device via short message service ("SMS Service"). Your provider's standard data and messaging rates apply to all SMS correspondence. All charges are billed by and payable to your mobile service provider. You represent that you are 18 years of age and the owner or authorized user of the wireless device on which messages will be received, and that you are authorized to approve the applicable charges. Data obtained from you in connection with this SMS Service may include your name, address, cell phone number, your provider's name, and the date, time, and content of your messages. The use of this information will be in accordance with this Mobile Policy. If fees are charged to your wireless account invoice, we may provide your carrier with your applicable information in connection therewith. Your wireless carrier and other service providers may also collect data about your wireless device usage, and their practices are governed by their own policies. You acknowledge and agree that the SMS Service is provided via wireless systems which use radios (and other means) to transmit communications over complex networks. We will not be liable for any delays in the receipt of any SMS messages, as delivery is subject to effective transmission from your network operator. SMS message services are provided on an AS IS basis. We do not guarantee that your use of the SMS Service will be private or secure, and we are not liable to you for any lack of privacy or security you may experience. You are fully responsible for taking precautions and providing security measures best suited for your situation and intended use of the SMS Service. You may opt out of the SMS Service at any time by replying "STOP", "END", or "QUIT" to the SMS text message you have received. This process impacts only the future delivery of the particular SMS message offering, so you must send that message for each offering.

Your consent

By using the Site, you agree to this Privacy Policy. We may occasionally update this Privacy Policy. The date of the most recent update of this document will always be displayed at the beginning of this page. If we change our Privacy Policy, we will post those changes on the Site. If we decide to use Personally Identifiable Information in a manner different from that stated at the time it was collected, we will notify users via email (if an email address has been provided) or display a notice on the Site. We encourage you to periodically review this Privacy Policy to stay informed about how we are protecting the Personally Identifiable Information we collect. Your continued use of this Site constitutes your agreement to this Privacy Policy and any updates.

Your rights

If we contact our users via the email address they provided to notify them of changes to the Site or their account or for marketing purposes, users will be provided with a way to unsubscribe from any such future email.

Upon request we will provide site users with access to the information that we maintain about them. Additionally, upon request, we offer our users the ability to have any inaccuracies in this information corrected. You can write to us at admin@service.com or at the following address: